by Wayne Pales | Apr 26, 2016
I have been thinking about how we can design great customer experience and reflected on a recent issue I have encountered. I realised that, despite good intentions, many organisations tend to develop processes with an implied principle that customers cannot be...
by Wayne Pales | Apr 22, 2016
I spend less than $10 per week on electricity usage. I am two weeks away from the end of my first billing period with a new retailer. The predicted bill amount is $289.39. I am predicting my bill will be closer to $170. I am in the industry, so I get why this has...
by Wayne Pales | Apr 9, 2016
In the last in this series on developing your Demand Response strategy, I want to talk briefly about some of the analytical models that will underpin your success. Throughout this series, I have highlighted, both directly and indirectly, the need for a strong...
by Wayne Pales | Apr 4, 2016
Last week I talked about the back-office capabilities required to deliver a Demand Response program. In this second half of the post, I talk about technologies on the consumer side. Automated Demand Response (ADR) is relatively mature for Commercial and Industrial...
by Wayne Pales | Mar 28, 2016
So far in this Demand Response series, I have provided my thoughts on the primary definitions, so you know what is, and what is not Demand Response. I have talked about the drivers and why you may want to develop a Demand Response capability. I then talked about some...
