by Wayne Pales | Aug 29, 2018
Solve is the fourth step in the demand response CLASS framework and is where you move into detailed design and implementation; it is the ‘how’. For many of us, and often to our detriment, ‘solve’ is the first step we take. After all, a large percentage of...
by Wayne Pales | Jun 27, 2018
In this post, I introduce you to the third step in the CLASS framework, ‘articulate’, where we focus on making sure you have a consistent set of authentic messages that can be used by your internal stakeholders. By the start of this third step you will...
by Wayne Pales | May 29, 2018
In my last post, I introduced you to step one of the CLASS framework, CLARIFY. I explained that, as with anything you do, personal or professional, for it to deliver sustained success, your ‘why’ must be clear and compelling. The second step in the CLASS framework is...
by Wayne Pales | May 22, 2018
In my last post, I introduced the CLASS framework. Five steps, that when followed, will increase the likelihood of a successful demand response program at scale. Step one in the CLASS framework is CLARIFY. As with anything you do, personal or professional, for it to...
by Wayne Pales | May 9, 2018
Having been involved in designing and delivering demand response programs for many years, I often get asked “what is your approach” or “what lessons have you learnt”. Demand Response is deservedly getting increased attention here in Australia, and as a result of the...
