by Wayne Pales | Oct 3, 2016
In a recent life-hack episode, Tim Ferriss talked about delegation and outsourcing personal tasks and the mistakes often made. What resonated with me most was when he said: “A lot of people delegate because they don’t want to do the hard thinking. You have...
by Wayne Pales | Jul 26, 2016
Anyone I speak to who is involved in the electricity industry in Australia and even some who are not, has a view of Victoria’s distributor led smart meter rollout. Regardless of opinion, the facts are most Victorian households have smart meters. Across the five...
by Wayne Pales | Jul 17, 2016
For over a decade many of us in the industry, including the major research firms, have been promoting the benefits of large centralized customer information systems (CIS) from a single vendor. Such an approach may still be valid for some, but with the transformation...
by Wayne Pales | Jul 1, 2016
There is a small but growing number of people looking at going completely off-grid by adopting distributed generation and storage technologies to power their home or business. Making the decision to disconnect from the grid is a big step. What if the storage unit...
by Wayne Pales | May 5, 2016
Every now and then take a step back and ask yourself. “Has the problem I am trying to solve already been solved by someone else?”. People, especially those that consider themselves experts in a field, have a tendency to develop a solution to a problem as...
by Wayne Pales | Apr 26, 2016
I have been thinking about how we can design great customer experience and reflected on a recent issue I have encountered. I realised that, despite good intentions, many organisations tend to develop processes with an implied principle that customers cannot be...
by Wayne Pales | Apr 22, 2016
I spend less than $10 per week on electricity usage. I am two weeks away from the end of my first billing period with a new retailer. The predicted bill amount is $289.39. I am predicting my bill will be closer to $170. I am in the industry, so I get why this has...
by Wayne Pales | Apr 9, 2016
In the last in this series on developing your Demand Response strategy, I want to talk briefly about some of the analytical models that will underpin your success. Throughout this series, I have highlighted, both directly and indirectly, the need for a strong...
by Wayne Pales | Apr 4, 2016
Last week I talked about the back-office capabilities required to deliver a Demand Response program. In this second half of the post, I talk about technologies on the consumer side. Automated Demand Response (ADR) is relatively mature for Commercial and Industrial...
by Wayne Pales | Mar 28, 2016
So far in this Demand Response series, I have provided my thoughts on the primary definitions, so you know what is, and what is not Demand Response. I have talked about the drivers and why you may want to develop a Demand Response capability. I then talked about some...
