by Wayne Pales | Jan 31, 2017
In our book, utilidocs®: building blocks to a digital utility, we provide insight into every stage of the smart metering and demand response journey. In this post, I wanted to share one of more than 100 services, detailed in the book, that become possible as a result...
by Wayne Pales | Jan 24, 2017
For most of my career, I have found myself in roles where I face the challenge of achieving value over mere compliance. When I worked in architecture, I tried to introduce practical steps to reduce enterprise debt as opposed to following a strict framework that saw...
by Wayne Pales | Jan 18, 2017
Three weeks ago I was running a course on innovation at the Asian Institute of Technology in Bangkok. While planning my lecture on ‘designing from the outside in,’ I received a message from LinkedIn. The timing could not have been better for my subject...
by Wayne Pales | Jan 11, 2017
In this, the fifth and final stage of my smart metering maturity series, we look at automation – from the perspective of the utility using automation to help the customer achieve the lowest possible bill with no change to their lifestyle. They essentially...
by Wayne Pales | Jan 3, 2017
As we move into the fourth stage of smart metering maturity, we look at how we can use the data from smart meters to deliver products that help customers with their investments in behind-the-meter technologies. In return, you will retain the customer and increase...
by Wayne Pales | Dec 17, 2016
In this third stage of smart metering maturity, we start to move away from the basics of cost management and towards improving the customer’s experience. When I talk about improving the customer’s experience, I mean deliver outcomes the customer wants, on their...
by Wayne Pales | Dec 8, 2016
In every smart metering business case, that I have seen, the Utility attempts to justify its investment based on reducing costs. The specific areas where a Utility will try to reduce cost will vary. In the early days of smart metering, the focus was on looking at...
by Wayne Pales | Dec 5, 2016
We are excited to announce our book, utilidocs: building blocks to a digital utility is now available on Amazon with all profits going to help end energy poverty. We wrote the book to help utility professionals get the most from smart metering, demand response, and...
by Wayne Pales | Dec 1, 2016
Containing cost is the first of five stages of our Smart Metering Maturity Model. As a Utility, you should start this stage way back when you are first defining the scope of your program and tendering for your solution. It is at the point of putting ink to paper that...
by Wayne Pales | Nov 28, 2016
I often get asked, “what should I focus on when starting out with smart meters to deliver the most value?” I get a look of surprise when I say “contain costs.” People expect me to start reeling off benefits like reducing their cost to serve,...
