by Wayne Pales | Jul 17, 2016
For over a decade many of us in the industry, including the major research firms, have been promoting the benefits of large centralized customer information systems (CIS) from a single vendor. Such an approach may still be valid for some, but with the transformation...
by Wayne Pales | Jul 1, 2016
There is a small but growing number of people looking at going completely off-grid by adopting distributed generation and storage technologies to power their home or business. Making the decision to disconnect from the grid is a big step. What if the storage unit...
by Wayne Pales | May 5, 2016
Every now and then take a step back and ask yourself. “Has the problem I am trying to solve already been solved by someone else?”. People, especially those that consider themselves experts in a field, have a tendency to develop a solution to a problem as...
by Wayne Pales | Apr 26, 2016
I have been thinking about how we can design great customer experience and reflected on a recent issue I have encountered. I realised that, despite good intentions, many organisations tend to develop processes with an implied principle that customers cannot be...
by Wayne Pales | Apr 22, 2016
I spend less than $10 per week on electricity usage. I am two weeks away from the end of my first billing period with a new retailer. The predicted bill amount is $289.39. I am predicting my bill will be closer to $170. I am in the industry, so I get why this has...
by Wayne Pales | Apr 9, 2016
In the last in this series on developing your Demand Response strategy, I want to talk briefly about some of the analytical models that will underpin your success. Throughout this series, I have highlighted, both directly and indirectly, the need for a strong...
