by Wayne Pales | Dec 14, 2025
One word almost undid months of work. The word was “Pilot”. We were preparing to launch AI tools broadly across the organisation. The plan was solid, the licences arranged, the learning programme designed. And in every document and every conversation, we...
by Wayne Pales | Dec 7, 2025
My whole career trained me to start with strategy. Vision, use cases, investment plan, execute. When AI arrived on our agenda, every instinct said do the same. We didn’t. We experimented first. And I now think that decision, more than any other, is why...
by Wayne Pales | Nov 30, 2025
For the first few months, every AI conversation in our organisation orbited the same question: should we allow this? It’s the natural question for critical infrastructure. We supply an essential service. Our risk culture is strong for good reason, and...
by Wayne Pales | Nov 23, 2025
People occasionally ask why I push AI adoption as hard as I do. It’s a fair question, and the honest answer isn’t the organisational one about efficiency and productivity. It’s more personal than that. Every utility I’ve worked in has the same...
by Wayne Pales | Nov 16, 2025
I block hours in my diary every week to learn about AI. Not to use it. To learn about it. I want to be honest about how strange that felt at first. Executive diaries are trophies of busyness. Every slot is contested. Blocking time to read, experiment and take courses...
by Wayne Pales | Nov 9, 2025
There’s a pattern I see constantly when I talk to other executives about AI. They are enthusiastic. They are somewhat. And almost without exception, they frame AI as something their people will do. The analysts will use it for reporting. The engineers will use...
